Technology can be a vital aspect of any business sector but perhaps it is most valuable in the hospitality industry. With hospitality businesses deemed non-essential by the government, they have been one of the worst business sectors hit by the pandemic. The following article discusses various advances in technology that could not only help businesses to survive the following season but to thrive for seasons to come.
Like with many other businesses or even just for personal use, saving your documents and information onto a cloud-like data service can be useful in so many different ways. They can help to have backups of your information in case it is lost for other reasons. It can also make it much easier to share information with co-workers, clients, or other interested parties. Just be careful to make sure they are sent securely as cloud-like data services can sometimes be hacked.
Using artificial intelligence (AI) in any part of life can be a scary thought, especially in regards to the hospitality sector that so often is dependent on human hospitality. However, the use of artificial intelligence can be extremely beneficial. It can relay basic information such as if there is a spillage or if a guest has a particular request like breakfast in bed, which in turn can leave staff with more free time to attend to other more pressing needs of the customers. It can also help with language barriers if guests only speak a certain language making the experience better for them and thus more likely to use the service again or recommend it to their friends. Just remember that the hospitality sector is one that requires extra IT support which can be seen here as services like artificial intelligence often require a lot of upkeep and maintenance and as such can end up being rather expensive.
Electronic Room Keys
The use of electronic room keys in the form of cards the same size as a credit card are a simple yet useful invention. They can be programmed to let in particular doors so if a guest needs access to more than one door they only need one key card to access it. They also help with security as unlike traditional keys they can’t be copied and require security personal to only need one key as oppose to a whole chain of them that can be easily pickpocketed. Due to their small and slim size, they are also easier for guests to carry as they can slip them into their purses or wallets.
Automated doors and other electronic devices that can be used by a wave of the hand or command of the voice are a great invention for many reasons and are especially vital nowadays. With the pandemic still raging out of control and no clear ending for lockdown insight, automated devices may be a way for the hospitality sector to recover from the losses of the previous year as we head into the Summer. Devices, doors, and other electronic services that require a voice or non-contact interaction can reduce the risk of spreading diseases between customers and staff.
Online Booking System
Whilst travel agents are still in use, they are few and far between. Nowadays most bookings for holidays are done online which can increase the money going to the business owner and decrease money spent by the customer as there is no third party that needs to be paid. Especially if your hospitality services are somewhat remote then there is little chance of spreading information about your company through pamphlets or work of mouth.
Much like the earlier example of contactless doors and devices, the use of contactless payment can be a way for the hospitality sector to remain in use throughout the pandemic. There is less spread of diseases due to the decreased contact. It can also make it easier and simpler for guests when spending money on your service. There is however still a forty-five pound limit on contactless payment which would unlikely be enough to afford a night in a hotel. But there have been talks of raising the maximum contactless amount which it already has been since the start of the lockdown so perhaps it will be raised once again.
Whilst it might seem too futuristic, robots have started to be employed in hotels. They have been used for manual jobs such as cleaning and organizing, as well as jobs are typically done by humans such as welcoming and entertaining guests.
Virtual reality has been greatly implemented during the pandemic, with business owners using it to give the potential client an idea of the atmosphere and layout of a hotel or venue before they chose to stay there, for example, if they wanted to book it out for a wedding.